OCTOBER PROMOTION: CHANCES TO GET FREE PSD TEMPLATES!

JOIN US NOW
18Days 12Hours 40Mins 57Secs

Subscribe your email to get new Promotion monthly

 

How Can We Help You?

Welcome everyone! Thank you so much for purchasing our themes! We always desire to provide you the best customer services, that is why we have listed a collection of answers to the most common questions people ask about our themes. It’s very useful for you because if your question has already been answered, which means that you might not need to wait at all to get an answer. However, we won’t guarantee to answer all questions, so if you have any comments, or if you have a question about our themes that was not answered here, feel free to submit a ticket at support center. We will try our best to support you. Once again, thanks for your purchase. Note: The questions being started with Primary word are these dedicated questions to Primary theme. The rest of questions are general questions for all our themes.

Pre-Sale Questions

Can a buyer experience theme before purchasing?

In order to meet your demand, we have setup an online demo for your testing

Please submit a ticket to http://knighthemes.ticksy.com about your request to an Online demo. Remember choose Pre-Purchase category when you submit.

Can a buyer keep on using the demo images in a theme?

Any media – Images, icons or logos used in previews are not included in this item and you need to contact authors to get permission in case you want to use them in your commercial or non-commercial projects. So, all images displayed on your site will be instead of placeholders

Questions related to plugins and update plugins

What must I do once Receiving Theme Update Notification on ThemeForest?

Once Receiving Theme Update Notification on ThemeForest, you have to updade Mandatory Plugins, how to update plugins, please go to our article to know more details

Safest ways to update theme & plugins

With plugins, you will have to uninstall the old ones and re-install the latest versions which can be downloaded from ThemeForest.
To not affect user experience, you can use FTP or another file manager method to upload & override themes & plugins files. We guide you more details here

Primary - Plugins which are compatible with Primary theme?

  1. Advanced Custom Fields Pro
  2. Advanced Custom Fields: Date and Time Picker
  3. Contact Form 7
  4. Custom Sidebars
  5. WordPress Instagram Widget
  6. WooCommerce
  7. Mailchimp for WordPress Lite
  8. WordPress Social Plugin
  9. Slider Revolution
  10. WordPress Importer and Exporter
  11. WP-PostRatings
  12. WPBakery Visual Composer
  13. YITH WooCommerce Wishlist

All above plugins, we have checked and they are full compatible with Primary theme. However, WordPress has thousands of plugins, maybe there are other plugins which will be compatible with Primary theme. So, you can completely try with other plugins. Probably, they can be compatible or incompatible with Primary theme.

Primary - Plugins which is included in our package?

To know exactly that the plugins are included in the package of Lincoln theme, please go to Plugins of Lincoln theme and see /plugin folder/

Questions related to Configuration

How to change color of site, heading, text link, menu?

In order to change the color of the title, menu or primary color, please go to Appearance >>> Theme Options >>> Style and choose options in Primary color, link color and menu color

How to enable mobile menu?

In order to show mobile menu, please go to Appearance >>> Menus, then in menu settings, you check the box “mobile menu” to enable. See the image to know more details

How to change logo size?

You can remove the max height limit by adding this code to Apperance >>> Theme Options >>> General >>> Custom CSS “.k2t-logo, .k2t-logo img { max-height: inherit; max-width: inherit }”
Besides, you can try the other ways to change logo size, see more details at Lincoln Documentation

Primary - How do I remove the post date of my single event?

Please go to Dashboard >>> K-event, then click to edit single event you want, scroll to event settings >>> event titlebar >>> show/hide date. See the below images to know more details:

  1. Step 1
  2. Step 2

Primary - How to configure the "phone number" and "email" at the left corner of top header section

In order to add “phone number” and “email”, please go to Appearance >>> Theme options >>> Header
Then, in top header section, you can create columns, after that clicking to “+” to add “text editor” and paste this code into “text editor”:

<div style=”color:#fff;opacity:.6;”><i class=”zmdi zmdi-phone”></i>  (519) – 875 – 9822 | <i class=”zmdi zmdi-email”></i> info@lincoln.edu</div>

 
See the below images to know more details:

  1. Step 1
  2. Step 2
  3. Step 3

How to create Custom Sidebars to build page as seen on our demo

You have to install Custom Sidebar Plugin. After installing, you will navigate to Appearance >>> Widgets to create new sidebars,
You can drag and drop available widgets to your sidebar. More details

Primary - How to enable sticky menu

Please Go to Dashboard >>> Appearance >>> Theme options >>> Header >>> sticky menu. There are three options to select Sticky menu: Sticky menu on top header, Sticky menu on middle header or Sticky menu on bottom header

Smart sticky menu: This is a superior of sticky menu. After you select the header section you want to retain, you turn ON to enable smart sticky menu. It will disappear when the user scrolls down the page and appear once scrolling up to the top of page.

Primary - What is the ideal size for a titlebar background image?

In order to change the color of the title, menu or primary color, please go to Appearance >>> Theme Options >>> Style and choose options in Primary color, link color and menu color

The presequite dimension of images which you use for titlebar backgroud has to be larger than 1920x300px

Primary - How to change the K-Course Slug to a custom option?

– Single Course:
Please go to Appearance -> Theme options -> Single Course. See this image to know more details

– Course listing page:
Please go to Appearance -> Theme options -> Course. See this image to know more details

Besides, you can see more at Primary Documentation

Primary - How to change the K-Event Slug to a custom option?

– Single Event:
Please go to Appearance -> Theme options -> Single Event. See the image to know more details

– Event listing page:
Please go to Appearance -> Theme options -> Event. See the image to know more details

Besides, you can see more at Primary Documentation

Primary - How to change the K-Project Slug to a custom option?

– Single Project:
Please go to Appearance -> Theme options -> Single Project. See the image to know more details

– Project listing page:
Please go to Appearance -> Theme options -> Project. See the image to know more details

Besides, you can see more at Primary Documentation

Primary - How to change the Teacher Slug to a custom option?

– Teacher:
Please go to Appearance -> Theme options -> Teacher. See the image to know more details

Besides, you can see more Primary Documentation

How to link some menu sections to an appropriate page

Please go to Appearance -> Menus and use Custom link. You can see how to create menu at Primary Documentation

How to add video background for Row

Please login your WordPress admin and follow step by step:

  • Step 1: Scroll to the row you want to add video background
  • Step 2: Click to pencil icon to edit row
  • Step 3: Check the box to enable video background, then you insert your Youtube link

Questions related to importing

No pictures/phots once imported demo content

The pictures we use in our demo need copyright, so all images have been modified by placeholders.

Can you give any instruction on how to install theme via WordPress?

Please see our documentation and follow step by step to install theme via WordPress:

How to import Slider Revolution?

Make sure that you have installed Revolution Slider plugin, then follow step by step at our documentation to know more details: Primary Documentation

  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
STANDARD Lorem ipsum dolor sit amet
  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE LIMITED
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
  • $49.9 Buy Now
DEVELOPER Lorem ipsum dolor sit amet
  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE LIMITED
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
  • $79.9 Buy Now
CLUB MEMBER Lorem ipsum dolor sit amet
  • EDITABLE PHP & CSS FILES
  • ONE CLICK AUTO-INSTALL
  • PREMIUM SUPPORT
  • DOMAIN USE LICENSE UNLIMITED
  • THEME UPDATES
  • LAYERED PHOTOSHOP FILES
  • ACCESS ALL THEMES
  • $99.9 Buy Now